Frequently Asked Questions
Find answers to common questions about our premium travel gear
What is the warranty on Zero Halliburton luggage?
We offer a limited lifetime warranty on most of our travel cases, covering manufacturing defects in materials and workmanship.
How do I reset the TSA-approved combination lock?
Ensure the dials are at the current opening code, press the reset button with a pen, set your new code, and slide the latch to lock it in.
Are your aluminum cases scratch-resistant?
While our anodized aluminum is highly durable, it is designed to develop a unique patina over time. Surface scratches are a natural part of its journey.
How should I clean my polycarbonate suitcase?
Use a soft cloth with mild soap and warm water. Avoid abrasive cleaners or solvents that can damage the shell finish.
Do you offer repair services for older models?
Yes, we maintain an authorized repair center network to service and maintain your Zero Halliburton investment.
Can I carry the Pursuit Aluminum Carry-On onto most flights?
Our carry-on sizes are designed to meet most domestic and international airline specifications, but we recommend checking with your carrier.